Privacy Policy

Last Updated: June 2026

At Medina Wifi (referred to as “the Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our portable Wi-Fi rental services in the Kingdom of Morocco.

By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

To process your pocket Wi-Fi booking and ensure smooth delivery, we collect two types of information:

A. Personal Data You Provide Directly

  • Identity Data: First name, last name
  • Contact Data: Email address, phone number
  • Travel Logistics Data: The name/address of your hotel or Riad in Morocco.
  • Financial Data: Payment details are collected securely. All payment transactions are processed through encrypted, PCI-DSS compliant gateways (such as Stripe). We do not store your full credit card numbers or CVV codes on our servers.

B. Automated Data Collection (Cookies & Tracking)

When you browse our website, we automatically collect certain technical information via cookies, including your IP address, browser type, geographic location, and how you interact with our pages. This helps us optimize site performance and loading speeds for travelers on mobile networks.

2. How We Use Your Information

We use your data strictly to fulfill your booking and comply with local regulations. Specifically for:

  • Booking Fulfillment: Processing your transaction, reserving your hardware, and managing delivery/return logistics.
  • Real-Time Support: Contacting you via WhatsApp, SMS, or email to coordinate delivery or troubleshoot technical issues.
  • Legal Compliance: Complying with Moroccan telecommunications laws, which mandate that end-users of local network frequencies be properly documented.
  • Security: Preventing fraud, unauthorized payments, and equipment theft.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted partners necessary to run our operations:

  • Payment Processors: Your data is securely transmitted to gateways like Stripe or PayPal to execute payments.
  • Local Authorities/Telecom Carriers: If required by telecommunications laws in the Kingdom of Morocco, basic identity data may be logged with the network provider Inwi strictly for regulatory compliance.
  • Delivery Partners: Local courier agents or drivers receive only your name, phone number, and Riad address to fulfill your physical delivery.

4. International Data Transfers (GDPR Compliance)

Because our target clientele includes travelers from the European Union, the United Kingdom, North America, and globally, we strive to adhere to international data protection principles, including the General Data Protection Regulation (GDPR).

If you are an EU/UK resident, you have the right to:

  • Request access to the personal data we hold about you.
  • Request that we correct or erase your personal data (the “right to be forgotten”), provided the rental contract is completed and local legal holding periods have expired.
  • Withdraw consent at any time for marketing communications.

5. Data Security and Retention

  • Security Measures: Our WordPress website utilizes Secure Socket Layer (SSL) encryption (HTTPS) across all pages. We implement robust firewalls and regular security scans to protect against data breaches.
  • Data Retention: We only retain your personal and travel details for as long as necessary to fulfill the rental agreement, manage potential payment disputes, and satisfy local accounting or regulatory requirements.

6. Cookies and How We Use Them

We use cookies to keep track of items in your WooCommerce shopping cart, remember your rental dates as you move through the site, and analyze traffic using privacy-compliant web analytics tools. You can choose to disable cookies through your individual browser settings, though doing so may prevent certain parts of our checkout engine from functioning properly.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory updates. Any changes will be posted immediately on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our data compliance team:

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